About Us

At Nettle, we're at the forefront of the "Phygital" revolution, reimagining how we merge technology with reality to create engaging, transformative customer journeys.

Whether you're a business seeking to reinvent your retail space into a state-of-the-art showroom, a retailer aiming to provide seamless customer experiences, an educator enhancing lectures with interactive tutoring assistance, an event planner striving to captivate audiences with extraordinary events, or an individual ready to explore the endless possibilities of the phygital world, we have the expertise to bring your vision to life.

Wondering who we are? We are a dynamic team of technologists, data scientists, designers, business experts, and creative innovators committed to transforming the way we interact with the world. At Nettle, we don't just push boundaries—we break them.

Solution

When customers arrive at the branch, they are greeted by a 3D holographic projection featuring the virtual assistant named "VESNA" in standby mode. Positioned in front of the screen is a tablet stand equipped with a microphone. As customers approach and step on a discreetly placed pressure mat, the assistant activates, welcoming them and prompting inquiries.

The tablet stand serves a dual function: acting as both a control panel and a display area for supplementary information that may not be suitable for projection onto the holographic screen.

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Results

Bank management commented on how they experienced Enhanced Customer Engagement: VESNA created a captivating and interactive experience for customers, increasing engagement levels and fostering positive interactions. Management also identified the following benefits of using a virutal banking assistant.

Improved Brand Perception: VESNA conveyed innovation and modernity, enhancing SLSP’s brand image and helped distinguish them from the competition.
Efficient Customer Service: VESNA regularly provided customers with basic inquiries, freeing up bank staff to focus on more complex tasks and providing a smoother customer service experience overall.
Personalized Assistance: plans to explore how VESNA’s capabilities can be augmented to provide personlized banking services either in branch or online.
Cost Savings: VESNA helped automated routine customer interactions, keeping labour costs manageable.
Novelty and Attraction: VESNA defiintely attracted attention and generated interest from both existing customers and potential clients, increasing visibility in the market.
Data Collection and Analysis: Interacting with human holograms like VESNA offers insights into customer behavior, aiding banks in gathering data to enhance future services. VESNA has paved the way for service improvements based on direct customer feedback.
Adaptability: VESNA has been regularly updated and modified to reflect changes to SLSP’s banking services portfolio and branding, ensuring that the information provided remains relevant and up-to-date